Seth Godin took a couple of pictures that tell a bigger story about customer service, customer expectations and customer experience. Read his post and think about how you can improve your customer's experience....
Read Is Your Service In The Toilet? (Links)
I just ran across this article at USA Today.Retailers know how you'll approach a store, where you'll hesitate, how to affect your mood, how to pique your desires, how to play to your aspirations. Everything in a store, from lighting...
Read Creating A Customer Experience - The Online Advantage (Links)
Our very own warm, fuzzy, and lovable Bryan Eisenberg was recently interviewed on the Twist Image Podcast - Six Pixels of Separation Mitch Joel interviews Bryan about the book, and Bryan shares some recent insights on current events as well...
Read Bryan Eisenberg on the Twist Image Podcast (Links)
Read What Does Green Mean? (Links)
?Imitation is the sincerest form of collective stupidity.??W. Carroll (Bill) Munro, marketing director, PepsiCoDon't give me best practices, they are yesterday's news. Give me emerging practices, they are tomorrow's news.- paraphrased from Barry Diller (I believe).Can anyone help validate who...
Read Quotes to Ponder: Best Practices (Links)
Read Two Ways to Get People's Attention (Links)
I really enjoy Seth Godin's blog so I ordered Small Is the New Big: and 193 Other Riffs, Rants, and Remarkable Business Ideas. Have you ordered it or read it yet? I just noticed that Amazon reports that people who...
Read Picked up a copy (Links)
We've all been frustrated when trying to contact companies for questions and support. This doesn't have to be. Paul English founder of GetHuman.com sent us his thoughts on Bryan's fresh new ClickZ article Building More Effective "Contact Us" Pages. Hi...
Read Building More Effective "Contact Us"Pages (Links)
Read How To Get A Repeat Customer (Links)
Get yourself a YouTube, Digg, Flikr, del.icio.us, furl.net, or __________ (insert your favorite online popularity tool here) account. Get out your handicam, pen, digital camera, blogging software, word processor, or __________ (insert your favorite communication tool here) Find something to...
Read 3 simple steps to create a viral campaign... (Links)
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