Government Data: the Good and the Bad
Posted Monday June 23, 2008, 12:33 am, Over one day old
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Organizations Get the IT They Deserve
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Dinner at Velocity?
Posted Monday June 23, 2008, 12:33 am, Over one day oldI'm at the Velocity Conference in Burlingame, CA today and tomorrow. I was planning on dinner at Kincaids tonight. If you're interested in coming, drop me a note or direct me on Twitter and I'll include you in the reservation. Tags: travel events
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At Velocity Next Week: Automating Infrastructure
Posted Thursday June 19, 2008, 12:34 am, Over one day old
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Tracking Time? Try Chronosx
Posted Wednesday June 18, 2008, 12:33 am, Over one day oldThis new app solves that problem, and also adds some nifty features, such as direct integration with Apple's iCal calendaring application, so you can see your working time logged right alongside your regular calendars. I really like that it published an iCalendar feed that you can access as a URL.
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Follow the Elections on '08 Conversations
Posted Thursday June 12, 2008, 12:33 am, Over one day old
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Building Personas
Posted Thursday June 12, 2008, 12:33 am, Over one day oldGive in stock priority over back order Recommendation engines (customers who bought this item, liked these items...) are a good way of automating some personalization tasks. New recommendation engines personalize the recommendation (customers like me who bought this item, liked these items...).
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Web 2.0 and Ecommerce: David Friedman
Posted Wednesday June 11, 2008, 12:33 am, Over one day oldWhen you know what you want, you can go get it and the experience is largely good. How do customers explore your product, engage with it, and share that experience with others. They want you to stop just talking to them and begin a conversation. Customers don't really want to go see you.
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Social Networking and Retail
Posted Wednesday June 11, 2008, 12:33 am, Over one day old
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New Levels of Competitiveness in E-retailing: Robert Antall
Posted Tuesday June 10, 2008, 12:33 am, Over one day oldThey dictated to retailers and shoppers. Segmenting customers so you can target the ones who make you the most money isn't my idea of "customer-centric." Targeting customers to extract more money from them is exactly the mentality that gets in the way of creating a great customer experience.
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Internet Retailer Conference 2008: Keynote by Mike Boylson
Posted Tuesday June 10, 2008, 12:33 am, Over one day oldMany have been eating the cost of shipping to compete with offline retailers, but that probably won't last. They're taking advantage of longtail principles here because they don't have room in their stores for all this merchandise, but of course, online shelf space is almost unlimited.
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