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Reason Number 4, it results in worse customer service: [W]hen you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Do you put your customers first, or your employees?
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Read Are your customers, or your employees, always right? (Links)
Read Need a Vacation? (Links)
Working for XPLANE, I especially liked Rule # 10: Vision Trumps All Other Senses, and it contains this rule of thumb for presenters: You'll get 3x better recall for visual information than for oral. And you'll get 6x better recall for information that's simultaneously oral and visual.
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Read Your Brain Rules! (Links)
That's why this article on How to Deal with Anxious People is important reading. Here's why: The more you talk over or at anxious people, the more pressure you put on their middle brain and the more they will close their minds to what you are saying.
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Read Got Anxious Clients? (Links)
Their finding: People using the 24-inch screen completed the tasks 52% faster than people who used the 18-inch monitor; people who used the two 20-inch monitors were 44% faster than those with the 18-inch ones.
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Read Size Matters (Links)
LexThink 08 is coming. More details next week.
Read Think Learn Share Do (Links)
The New Yorker has created a series of 10 second animations for several of their cartoons. If you are a PowerPoint (ab)user, check out this one.
Read The Devil's In the Details (Links)
If you head over to the LexThink! site, you'll see it is "Under Construction." We'll have some more info soon after Techshow.
Read Let's ReThink LexThink (Links)
Read Notice What's Right Before Fixing What's Wrong (Links)
Read Heading to Techshow (For Just One Day) (Links)
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