Controlling the user experience: an example of non-control

Posted Tuesday May 16, 2006, 11:47 pm, Over one day old

Some Sirius tuners available from Radio Shack may have no branding other than Sirius. This last point does not have to do with control of the hardware/service combination, but just another pain point that a customer may have as a result of the manufacturer not putting the user experience first.

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