Starting a Small Business: Active Paticipation or Passive Resentment?

Posted Thursday April 10, 2008, 12:30 am, Over one day old

We don't link for Google's benefit, but whenever you do, you're helping Google make sense of the world. Amazon also relies on implicit participation, but also uses explicit requests of the customers to help make their service better: reviews, list, and wish lists are all examples.

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