You are an empowered consumer (and a new definition of Web 2.0)

Posted Thursday April 3, 2008, 2:16 am, Over one day old

Which means that all of a sudden one cannot play deaf to the complaints but has to realize that customer service becomes nearly as important as the product or the price? or even more important. Not only say you are empowered, behave like an empowered consumer and take responsibility for it.

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