Tags: customer
Tags: customer
The 50-50 Rule in Retail: Capturing Customer Conversations
Posted Wednesday July 9, 2008, 12:34 am, Over one day old at Phil Windley's Technometria
Ross Mayfield notes that in an Apple retails store "50% of the space is for retail sales and 50% for service and support." He goes on to contrast that with places like Fry's or Best Buy. Ross goes on: For your business online, what porportion is dedicated to retail vs. support?
Read The 50-50 Rule in Retail: Capturing Customer Conversations (Links)
You are an empowered consumer (and a new definition of Web 2.0)
Posted Thursday April 3, 2008, 2:16 am, Over one day old at planet sab
Which means that all of a sudden one cannot play deaf to the complaints but has to realize that customer service becomes nearly as important as the product or the price? or even more important. Not only say you are empowered, behave like an empowered consumer and take responsibility for it.
Read You are an empowered consumer (and a new definition of Web 2.0) (Links)
Can You Build a Firm this Cool?
Posted Monday February 18, 2008, 10:58 am, Over one day old at the [non]billable hour
Need some inspiration as you build your firm? Check out HiQ, an English auto repair chain. Rethink your model. Put the customer first. I know I'd at least check this place out if there were one in my neighborhood. Tags: HiQ, Autoblog, Customer, Inspiration
Read Can You Build a Firm this Cool? (Links)
Dell's Online Communication Policy
Posted Monday November 13, 2006, 4:11 pm, Over one day old at PR Blogger
Aufgrund eigener Erfahrungen, die Dell| |in der Vergangenheit mit seinem eigenen Corporate Blog und mit der Akkukrise gemacht hat, hatte das Unternehmen genügend Gründe, jetzt eine Blog-Policy für den Umgang mit den Bloggern und dem Corporate Bloggen zu präsentieren.
Read Dell's Online Communication Policy (Links)