Tags: vrm
Tags: vrm
The 50-50 Rule in Retail: Capturing Customer Conversations
Posted Wednesday July 9, 2008, 12:34 am, Over one day old at Phil Windley's Technometria
Ross Mayfield notes that in an Apple retails store "50% of the space is for retail sales and 50% for service and support." He goes on to contrast that with places like Fry's or Best Buy. Ross goes on: For your business online, what porportion is dedicated to retail vs. support?
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Making real health care happen
Posted Monday June 23, 2008, 10:33 pm, Over one day old at The Doc Searls Weblog
For patients to become platforms, we need more tools and capabilities that are native to the patient. The new health care infrastructure must be built on independent and autonomous patients, not on systems that surround and subordinate patients.
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Can?t sleep, so?
Posted Friday June 20, 2008, 2:33 pm, Over one day old at The Doc Searls Weblog
I’m watching myself on TV. Actually, on the Web, at the MobileMonday.nl site, where they’ve done a remarkable job of cross cutting between the screen and my balding self. It’s about making each of us a platform. And, of course, VRM. Bonus vink.
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One Is the Loneliest Number: Relationships on the Internet
Posted Thursday May 15, 2008, 12:32 am, Over one day old at Phil Windley's Technometria
Generalizing this thought to identity, in situations where you don't have one good relationships can two relationships provide the answer? They can out compete banks. There are other elements in the schema. The difference is that IdPs can't make money from the expensive user relationship.
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One Is the Lonliest Number: Relationships on the Internet
Posted Wednesday May 14, 2008, 10:28 pm, Over one day old at Phil Windley's Technometria
Generalizing this thought to identity, in situations where you don't have one good relationships can two relationships provide the answer? They can out compete banks. There are other elements in the schema. The difference is that IdPs can't make money from the expensive user relationship.
Read One Is the Lonliest Number: Relationships on the Internet (Links)
Starting a Small Business: Active Paticipation or Passive Resentment?
Posted Thursday April 10, 2008, 12:30 am, Over one day old at Phil Windley's Technometria
We don't link for Google's benefit, but whenever you do, you're helping Google make sense of the world. Amazon also relies on implicit participation, but also uses explicit requests of the customers to help make their service better: reviews, list, and wish lists are all examples.
Read Starting a Small Business: Active Paticipation or Passive Resentment? (Links)
Cluetrain @ 10
Posted Saturday March 15, 2008, 1:59 pm, Over one day old at Risley Ranch
Mark February 23, 2008 as the ten-year, Cluetrain gut-check presentation. Doc Searls gave a presentation that day in New York, and I just discovered it via his blog post. It's outstanding. It's part history lesson and part updated vision.
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Some thoughts on Public Radio and Television
Posted Tuesday April 3, 2007, 12:54 am, Over one day old at Sifry's Alerts
Why not let the people formerly known as your viewers upload their own stories, their own oral histories and viral videos, and make the public broadcasting station be the hub for all of this creativity at a local scale?
Read Some thoughts on Public Radio and Television (Links)